How can we help you?
Find answers about products, design, ordering and delivery.
Browse by topic
General FAQs18 answers
- Do you provide a GST invoice for my custom T-shirt order?
- Is iLogo registered on GeM for government and Armed Forces orders?
- Where can I check the price of my product?
- What is the minimum order quantity?
- What payment options are available at iLogo?
- Do you deliver outside India?
- How do I know my order has been placed successfully?
- When will I receive my order?
- How is my order shipped, and what are the shipping charges?
- When will I receive my refund after an approved cancellation?
- How can I check the status of my order?
- How is my order processed?
- What should I do if my product is defective or different from my order?
- How is my price determined?
- What happens after I place my order?
- What should I do if I have a problem with my order?
- Why choose iLogo for custom T-shirts?
- Can I receive a GST invoice for my order?
Design FAQs18 answers
- What can I do in the iLogo design studio?
- Do I have to order a T-shirt after designing it?
- Can I provide a Pantone colour reference for my artwork?
- Can I order men's and women's T-shirts together?
- Why is my design not saving?
- How many colours can I use in my design?
- How can I get help with my design?
- How do I add a design to the back of a T-shirt?
- What is the maximum print area for my design?
- How do I add individual names and numbers to an order?
- Will my design look the same on every T-shirt size?
- Can I upload my own artwork or logo?
- How should I choose print colours for my design?
- Can I use different ink colours on shirts in the same order?
- Can I use the same design on different garment styles?
- Will I receive a design proof before printing?
- How can I design a T-shirt online?
- What should I consider when designing a custom T-shirt?
Tailor-made FAQs11 answers
- Can I create my own tailor-made garment?
- What is the minimum order for tailor-made apparel?
- Can I add printing or embroidery to a tailor-made garment?
- Which parts of a tailor-made garment can I customise?
- Can I share my tailor-made design with my team?
- Can I choose the fabric and colour combinations for my apparel?
- Can you make matching tailor-made apparel for my team?
- Where can I find ideas for tailor-made colour combinations?
- What are tailor-made T-shirts?
- How do I order tailor-made apparel?
- Which products can I order as tailor-made apparel?
Price Saving Tips4 answers
Campaign FAQs19 answers
- What is an iLogo campaign?
- Who can start an iLogo campaign?
- How much can I raise through a campaign?
- How is campaign profit calculated?
- Is there a fee to create a campaign?
- How can I share my campaign?
- How do supporters pay for campaign orders?
- When and how are campaign orders delivered?
- How long should a campaign run?
- How should I set a campaign goal?
- What happens if my campaign misses its goal?
- How do I create a campaign T-shirt design?
- Can I get help setting up a campaign?
- How can I encourage people to order from my campaign?
- How do I access my campaign account?
- How do I manage my campaign?
- Can I run more than one campaign?
- Can I change a campaign after it launches?
- Should my campaign use individual or bulk delivery?
Campaign Supporters Questions6 answers
Printing Options & Techniques14 answers
- Which printing or embroidery method should I choose?
- What is discharge screen printing?
- What is direct-to-film (DTF) printing?
- How should I prepare a logo for embroidery?
- Can I request special inks or print finishes?
- What is the difference between embroidery and screen printing?
- What should I check before approving embroidery?
- What is halftone printing?
- What is process printing?
- Which screen-printing inks can be used on T-shirts?
- What is digital T-shirt printing?
- What is silk screen printing?
- How is bulk screen-printing pricing calculated?
- How can performance T-shirts be printed or embroidered?
Shipping And Returns 11 answers
- What delivery options does iLogo offer?
- What does the iLogo refund or replacement policy cover?
- Does iLogo offer international delivery?
- How can I track my order?
- How can I keep my order on schedule?
- Can I return a custom product?
- When will my order arrive?
- How do I request a return or replacement?
- What is the delivery time for custom T-shirts?
- How can I cancel my order?
- What if my order is damaged or different from what I ordered?
Sizing and Products 12 answers
- How do I choose the right garment?
- How do I choose the right size?
- Can I request a product that is not in the catalogue?
- How do I check the price of a product?
- Can I order embroidered polo shirts for my company?
- Can I add embroidery to corporate shirts?
- Can I order printed sweatshirts for my team?
- Can you make branded corporate shirts?
- Can I order embroidered sweatshirts?
- Can I order custom performance T-shirts for my team?
- Can I request a custom garment size?
- Does iLogo offer apparel for children?
Still need help?
Contact our team about your requirement or an existing order.
